Cookies Policy

Safeguarding children’s online activity is a top priority for us. We urge parents and guardians to closely monitor, participate in, and guide their children’s online activities. XINARI is committed to not knowingly collecting any Personal Identifiable Information from children under the age of 18. If you suspect that your child has provided such information on our website, please contact us immediately, and we will make every effort to promptly remove the information from our records.

The following personal data privacy policy of CP HEBALIST is addressed to you:

• That navigate our Site,
• That purchase products from our e-shop,
• That communicate with us
• That receive notifications from us through our promotional actions

(hereinafter “you“).
XINARI collects holds and processes personal data only when these are deliberately provided by the customers for the following reasons:

• To provide services to them (product purchasing and advertising material processing) – To advertise products
• To provide users with information about special promotional offers or contests
• To inform customers about new products
• To notify users about special occasions or events hosted or participated in by XINARI
• To collect information by XINARI users about their experience on their site navigation so as to improve our website and the service that we provide
• To conduct any kind of research concerning the purpose of the site in question

XINARI may provide your data to partner companies only for computer or statistical processing reasons. XINARI specifies that it will not dispose for sale or convey or disclose any personal information of its users to a third party which is not related to XINARI without the users’ consent unless we are legally required to do so.

Each user has the right to access fully his personal information and to get informed about his personal information processing. He also has the right to correct, modify or delete all his personal data.

If you have any questions about this Privacy Policy or need further clarification on the terms used, please feel free to contact XINARI through email at info@regene-x.com or by using the contact details provided on the XINARI website. However, if you do not agree with the content of this Policy, you should refrain from using the services of XINARI and visiting its websites. Please note that accepting and complying with the Terms and Conditions of Use is a requirement for using any service provided by XINARI.

Your Personal Data refers to any information that allows for your unique identification, either alone or in combination with other data, in accordance with the regulations, laws, and guidelines of the competent European institutions.

PERSONAL DATA

• What data do we collect? 

Customer Identification Data: email address, full name, middle/father’s name, gender, title, home/billing addresses and date of birth, Tax Registration Number and company details (in the case of corporate invoicing).
Contact data: postal and e-mail addresses, landline or mobile phones and/or contact details via social networks (e.g., Facebook, Messenger, Viber etc.).

• Where do we collect them from?
  
  Identity data are voluntarily provided by the Customer or a person acting on his behalf, or by payment providers (PBT Payments) or from Shipping Companies (DHL, Cyprus Post, TNT, ACS, etc.), and/or from publicly accessible sources, including social networks on an internet sites.

• Why are they collected and how are they used?
  
  The data are collected and used to identify the Customer and communicate with him/her for the purpose of selling and delivering products of XINARI, the provision of advice and purchase proposals and communication with him in any case of a transactional, pre-contractual or contractual relationship with him (e.g., for the registration of an order or the delivery of products) and/or for the fulfilment of XINARI’s contractual and/or legal obligations (e.g., issuance of sale invoices/receipts).
  

PERSONAL DATA FOR SERVICE AGREEMENTS, SALES CONTRACTS AND SERVICE HISTORY

• What data do we collect? 
  
  Service contract data, as well as sales and service history data: include identity and communication data (as above), shipping and billing addresses by order, payment methods, date, time and location of order and/or contact, messages and updates to/from the Customer regarding the order or service, description of products or services, quantities, invoicing and changes in each order, and history of previous services/orders.

• Where do we collect them from?
  
  The data are voluntarily provided by the Customer when posting an order on the website or by contacting the Customer (telephone, email, message, etc.) with XINARI staff or associates.

• Why are they collected and how are they used?
  
  We collect and utilize data to provide services, fulfill orders and contracts requested by our customers, and support, promote, and maintain our trading relationship with them. Additionally, this data is necessary for XINARI’s compliance with applicable legislative and regulatory requirements, supervisory requirements, and decisions of authorities or courts. The order history is collected to facilitate easy reordering of products by customers, as well as to inform XINARI if and when differentiated services can be offered to the customer. Examples of such services may include providing rewards to returning customers or those who purchase specific products that are on sale etc.
  

PERSONAL DATA FOR CONFIRMATION AND MANAGEMENT OF PAYMENTS

• What data do we collect? 
  
  Data for payment confirmation and management: include in addition to identity, communication and sales or service contract data (as above) the data provided by the payment provider (e.g., Bank, PBT PAYMENTS) to XINARI, which depend on the payment method chosen. For example, payment by credit card provides a part of the card number (not the entire number), expiration date, email address, date, time, and IP address from which the payment or refund was made.

• Where do we collect them from?
  
  Payment confirmation and management data are collected and they are provided at the customer’s behest by payment service providers such as Banks, but also providers of electronic payment services (e.g. PBT PAYMENTS) who clear and certify payments to XINARI.

• Why are they collected and how are they used?
  
  These data are collected for the certification and management of payments as well as for the detection of fraud or other malicious and/or illegal transactions in connection with XINARI’s transactions (payments, refunds, etc.). Also these data are necessary for the compliance of XINARI with the obligations imposed by the applicable legislative and regulatory framework and supervisory requirements, as well as with the decisions of authorities or courts.
  

PERSONAL DATA AND INFORMATION ABOUT CUSTOMER/VISITOR INTERACTIONS WITH XINARI’S SERVICES OR STAFF

• What data do we collect? 
  
  Data and information exchanged during Customer/visitor interactions with the services and/or staff of XINARI, which may include personal data in their content. The content of any entries, messages or communication, the sources, recipients and the date/time of submission, sent by e-mail, or registered through XINARI ’s websites, may be collected. (e.g., through contact form, comments, gift messages, evaluations, etc.), or made by telephone, or made on third-party websites or applications or services on the internet (e.g., social media) and may relate to:
  
  
  1. Information about the identification of the Customer or the recipient in order to process his request.
  2. Information about the Customer’s health or beauty issues, or the recipients or users of the products, or about changes or updates regarding an order or products, or the delivery/receipt of an order.
  3. Information about various requests, tips, comments, reviews, suggestions, complaints, suggestions, questions, or other information (e.g., product usage, shipping or download information, etc.) relating to XINARI ’s services, products, transactions, promotions and/or personnel.
  4. Comments, reviews, suggestions or general information about XINARI ’s websites, products or services.
  5. Data, media and photographs or other means relating to the provision of the services or products and/or the status of their shipment and delivery (e.g., to identify defective products or any damage that may have been caused during transport).
  6. Data of telephone calls with the Customer, which may be recorded in accordance with the requirements of the legislative framework.

The above information or data can be in any digital format or file (e.g., texts, images, videos, sounds, executables/compressed files, etc.).

• Where do we collect them from?
  
  The data are voluntarily provided by the Customer when registering or processing an order on the website of XINARI or through communication of the Customer (telephone, email, message, etc.) with XINARI ’s staff, as well as the associated Shipping Companies (e.g., DHL, Cyprus Post, TNT, ACS) responsible for the delivery of the orders. Also, some data on the products and their use may be collected by the manufacturers of the products.

• Why are they collected and how are they used?
  
  These data are collected to process customer’s requests, fulfill and improve customer service of XINARI, as well as to confirm the good transactional behavior of the Customer with a view to providing differentiated services to the Customer (e.g., providing a reward). Also, these data are necessary to defend the rights and legal interests of XINARI and to protect its personnel and property, such as indicatively, the protection of XINARI ’s safety and security procedures, the prevention of crimes, the detection and the collection of evidence of delinquent behavior (fraud incidents, etc.) or other unlawful or malicious acts relating to XINARI.
  

PERSONAL DATA RELATING TO THE ACCESS OR USE OF THE WEBSITE

• What data do we collect? 
  
  Data relating to the access or use of regene-x.com website and may include for each access or use: the Internet protocol address (IP address), type of network connection (e.g., Wi-Fi, 3G) and service provider or electronic route from the server, information indicated by the browser and user’s/visitor’s computer (such as unique device identifier, device characteristics, web browser type), device operating system, languages accepted by the browser, or other data provided through the devices used by the Customer as location identification data), as well as internet navigation data (cookies / session ID).
  These data are anonymous usage and traffic statistics, but alone or in combination with customer actions and/or unique identifiers, can be used to identify and create Customer profiles.

• Where do we collect them from?
  
  Data relating to access or use of the website collected from XINARI’s servers, or computers used by the staff and partners of XINARI, and/or by devices or applications used by the Visitor / Customer himself, or by Internet service providers (e.g., Google, Facebook), and/or from publicly accessible sources, including social networks and search engines.

• Why are they collected and how are they used?
  
  Access and use data are necessary to protect the rights and legal interests of XINARI and to protect its personnel and property, such as indicatively, ensuring XINARI’s security procedures, preventing crimes, detecting and collecting evidence of delinquent behavior (incidents of fraud, data leakage, etc.), or other unlawful or malicious acts relating to XINARI. Anonymous usage and traffic statistics can be used to customize and improve its websites and services, dealing with fraud, security or technical problems and possibly for adapting the discount policy, sales processes, advertising messages and/or promotions of XINARI.

PERSONAL DATA RELATED TO PROMOTIONS FOR THE CUSTOMER

• What data do we collect? 
  
  Data related to promotions for the Customer: this is contact data (email addresses, telephone numbers and/or postal addresses), which can be combined with existing Customer identification, communication and sales history data.
  Visitors / Customers have the option, when registering with the services of XINARI, if they wish, to request to receive newsletters about products and offers of the e-shop.
  If the Customer does not give his consent, communication for promotional reasons is not performed or is terminated.

• Where do we collect them from?
  
  These data are provided by the Customer (with his consent) or by social networks that have a marketing profile of the Customer. The Customer’s combined identification, communication and sales history data are provided from the sources listed above.

• Why are they collected and how are they used?
  
  Promotional data are collected with the Customer’s consent and is used to: (1) to promote XINARI’s products and services, and/or its partner companies, through offers, messages and informational actions to the Customer. (2) in conjunction with customer-specific identification, communication and sales history data to create customized Customer-specific offers.
  If the Customer does not give or withdraw (at any time) his consent, communication with him for promotional reasons is terminated. This can be done through the relevant links in the informational messages or if he visits the contact form of XINARI, where he can indicate his or her wish.

• Who has access to the personal data collected?
  
  The staff and partners of XINARI have access to all the above data, which they process and use for the purposes mentioned in each data category above. Also, the staff and partners of XINARI, with which XINARI has a contract for the provision of e-shop management services, have access to all the above data, bound by a confidentiality agreement with XINARI.
  
  The cooperating Transport Companies (e.g., DHL, Cyprus Post, TNT, ACS, Geniki Taxydromiki) responsible for each delivery of orders, have access to the data contract for the provision of services, sales and service history and data necessary for the delivery or return of the products from / to the Customer, for the shipments of orders concerning each one of them, for the purpose of carrying out the transfer and delivery of the order to the Customer. They may also have partial access to data exchanged during Customer/Visitor interactions with the services and/or staff of XINARI, if this is necessary for the delivery of each order they have undertaken.
  
  The services used to communicate with the Customer (e.g. sending messages, phone calls and SMS), such as indicatively email providers (Google, Sendgrid, Moosend, Mailchimp and or other), SMS providers, telephone providers (CYTA, Epic, Cablenet, Primetel, etc.) and social media/messaging services (Google, Facebook, Instagram, Twitter, WhatsApp, Viber, etc.), through which XINARI interacts with the Customer, may have access to a subset of the above data, provided that the content of the messages to the Customer may contain some of this information. A prerequisite for this is the commitment of communication providers to the confidentiality of messages and communications passing through their network, in accordance with the relevant legislation.
  
  Payment providers (Banks, PBT PAYMENTS, etc.) are selected by the Customer for the payment of services to XINARI and have access to the data (1) of Account Registration and Customer Identification, (2) communication, (3) service contract, sales and service history, (4) payment certification and control, as well as partial access to certain data (5) exchanged during Customer/Visitor interactions with the services and/or staff of XINARI, if this is necessary for the certification and management of payments, as well as for the detection of fraud or other malicious and/or illegal transactions in connection with XINARI’S transactions (payments, refunds, etc.).
  
  XINARI generally stores your personal data on servers located within the European Economic Area (EEA). If data are to be transferred to third countries outside the European Economic Area, they are mainly transferred to a country that has an adequacy decision. If our Company needs to transfer your Personal Data to third countries for which there is no adequacy decision of the European Commission or to International Organizations, all appropriate guarantees provided for in the applicable Cypriot and European legislation for the protection of personal data and in the decisions and guidelines of the competent European bodies for the protection of personal data regarding transfers to third countries as well as appropriate contractual, technical and organizational measures will be taken.

HOW LONG ARE YOUR DATA RETAINED?

We will keep your personal data for as long as you would like to and you are a customer to our shops. Once our business relationship with you has ended, we may keep your data for up to ten (10) years in accordance with the directive of the Data Protection Commissioner (http://www.dataprotection.gov.cy).

We may keep your data for longer than 10 years if we cannot delete it for legal, regulatory or technical reasons.

CUSTOMERS – USERS RIGHTS AND OPTIONS FOR PERSONAL DATA

The European Union Regulation called the General Data Protection Regulation or GDPR provides citizens certain rights in relation to their personal data. According to the provisions of this law, XINARI allows its Customers/Users to exercise the following rights:

• Right of access – the Customer has the right to know what personal data concerning  him/her are kept and processed by XINARI as well as their origin.
• Right of correction – the Customer has the right to request the modification or update of his personal data, if they are inaccurate or incomplete.
• Right of restriction – the Customer has the right to request the restriction of the processing of his data.
• Right of erasure – the Customer has the right to request the erasure of his personal data.
• Right to object – Customer has the right to object to the processing of your personal data for the purposes of direct marketing and/or promotion of products or services.
  

For the exercise of the above rights, the Customer may contact XINARI In the contact details listed on the website.

Your request must include specific and true information and/or actual facts in order for us to respond and/or satisfy it accurately. Otherwise, our Company reserves the right to refuse requests that are unfounded, excessive, abusive or illegal.

XINARI will make every effort to reply to the Customer within thirty (30) days of the submission of his and or her and or their request, which may be extended for an additional sixty (60) days if required at the discretion of XINARI, taking into account the complexity of the request and the number of requests. XINARI will inform the Customer in any case of an extension of the thirty (30) day period, as well as the reasons for the extension.

If XINARI does not act on the Customer’s request, it shall inform him without delay and at the latest within thirty (30) days of receipt of the request, of the reasons why it did not act and of the possibility of filing a complaint and filing an appeal before a court.

We will not charge you any costs for exercising your rights in relation to your personal data unless, as provided by law, your request for access to information is unfounded or excessive, in which case we have the right to charge a reasonable fee under the specific circumstances. In any case, we will inform you of any charges before we complete your request.

THIRD-PARTY WEB SITES

Links to third party web sites on this website are provided solely as a convenience to you. If you use these links, you will leave XINARI site. XINARI is not responsible for any of these sites, their content or their usage of your personal information.

PERSONAL INFORMATION WE COLLECT USING COOKIES

We use cookies to collect information about the pages you see, the links you click, and other actions you take when using our services. For more information on how using these technologies and how controlling them, see the cookies list we collect.

If you do not wish to participate in ad personalization programs, you can opt out by following the instructions provided by your browser. The effect of the opt-out will be to stop personalized advertising, but the collection of personal information is still permitted, as otherwise described in this privacy notice. We do not allow third parties to monitor or collect your personal information from our site for their own advertising purposes, without your consent.

At XINARI, we are committed to safeguarding our users’ information and take every reasonable step to protect their personal data by utilizing the latest and most advanced technological methods and adhering to strict security measures. Please note that these measures may be altered or amended at XINARI’S discretion. However, users should be aware that no system can be completely secure, and sending confidential information via email or electronic messages carries risks of unauthorized third-party access.

To ensure the protection of our users’ personal data, XINARI implements security policies and practices that include the following:

Strong security on XINARI servers, in accordance with best security practices for protection against unauthorized access.

XINARI follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Encrypting backups saved on external systems with a strong encryption algorithm and key.

As the needs of our e-shop visitors and our company evolve, we reserve the right to modify this Policy at our discretion. Any changes to this Policy will take effect from the date they are posted on this website. We recommend that you visit this section of the website regularly to stay informed of any updates. Our right to process your personal data is outlined in the current Personal Data Privacy Policy.

If you have any questions or concerns regarding the changes, or if you require any clarification or information, please do not hesitate to contact us. Please note that any information or clarification provided to you regarding changes to this Policy does not replace, substitute or amend this Policy.

This is to inform you through this disclaimer that the information we have provided in our XINARI Products and or other products has solely been intended to make you aware of the products. We want to emphasize that the information provided on this website is not intended to replace medical advice or consultation with a physician. It is important to note that no medication can guarantee a permanent cure for any disease. Users are strongly advised to conduct their own tests to determine the safety and suitability of any product or combination of products for their individual needs. Unless otherwise agreed to in writing, our products are sold without warranty, and buyers and users assume full responsibility and liability for any loss or damage resulting from the handling and use of our products, whether used alone or in combination with other products.

The content written on this website is a sole asset of XINARI and no one is permissible to use it in any way without the admin permission. Company is not at all responsible if the data and content written on this website is copied or misused by other entities. This is company’s official website and we are not responsible for any fake herbal companies who might use our data and pretend to be us in any way.